Write to the people who build Orla
One address for support, one for security, one for everything else, and no phone number pretending there is a call centre behind it.
A number nobody picks up is worse than no number at all.
Where to write
Three addresses,
and a postal one
Support
[email protected]Answered within a day, by a person.
Anything about your account: a sync that stopped, a figure that looks wrong, a feature you cannot find in the app.
- Signed in
- Support, on your profile card, with the ids already attached.
Security
[email protected]The address /.well-known/security.txt names.
A vulnerability, something that looks like a leak, or an account that somebody else reached.
- In good faith
- No legal threats to a researcher who wrote first.
Press and partnerships
[email protected]The same inbox; say it is press in the subject.
An article, an integration, or a company that wants to plug its own product into Orla.
- Logos and screenshots
- On request, by mail.
The iPhone app
[email protected]The same inbox; say iPhone in the subject, and we write to you when the app is in the store.
Built, and not in the App Store yet, so there is nothing to download today. Orla installs from the browser in the meantime and works the same.
- Until then
- On iPhone, Share and then Add to Home Screen. On Android and desktop Chrome, Install app.
The company
The postal address, for letters that have to be posted rather than sent by mail.
Faster than an email
Ask Copilot inside the app before you write
Copilot answers from your own account, and hands a real problem to a person with the ids already attached.
What reaches a person
Support sees the shape of your account and never its contents, so tell them what you can.
- A bug, with the ids attached→Support.
- Money that moved wrongly→Support, first.
- A suspected vulnerability→Security.
- A question about your own figures→Copilot answers it.
- A feature request→Read, and kept.
Orla never asks for a password, a seed phrase or a code, in any channel, for any reason.
Write your first mandate
on a thirty minute call
On your own books: one position, one rule, and the first bill waiting for your button.